The purpose of this role is to define SOPs for brand Social Media Care and identify actions to reduce customer complaints on social media platforms. Manage Influencers & promote positivity around brand

  • Designation: Manager – Social Care (Social Media Manager)
  • Reporting To: Head Service
  • Location: Mumbai
  • Qualification : Any Graduate / PG / MBA
  • Experience: Minimum 7 + years
  • Package: 8L – 15 LPA (Depends upon previous package)

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Roles & Responsibilities:
  • Ideate, create & implement Social Media Care process to support new product launches. Continuous enhancement of current processes to ensure smooth transactions with business SPoCs & deliver a superior customer experience
  • Be a stakeholder of the Social Care team and ensure adherence to SOPs & guidelines to identify and implement corrective actions on a daily basis
  • Influencer Management Daily track brand mentions from Influencers and oversee complaint management on an immediate basis. Identify detractors on daily basis & strategize to turn around the sentiment
  • Provide periodic feedback/suggestions to improve Social Platform performance. Co-ordinate with
  • Platform team to escalate/tackle tool issues /new requirement implementation
  • Coordinate with various teams like Platform/Marketing/ORM/PR Team on regular basis for Care related promotions/issues/detractor management
Required Knowledge & Skills:
  • Kindly go through the JD before Applying.
No of Openings: 1
Level: Manager
Experience: 7 - 12 years
UG: Any Graduate in Any Specialization
PG: MBA/PGDM in Any Specialization, PG Diploma in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Benefits & Perks:

Not Disclosed.

Recruiter Name: Ashwini Jadav
Contact Company: 2COMS Consulting
Contact No: +91 8367573033 (whats app)

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