We are looking for a talented technical writer to create and build out a modern documentation and user assistance infrastructure. You will be a core part of the product management team working closely with engineering, product marketing, and customer enablement to create resources that dont just document what the product does, but accelerates a user from novice to power user.

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Roles & Responsibilities:
  • Develop, execute, and iterate on content strategy and drive adoption and improvements.
  • Write business strategy documents to communicate content plans and business updates to management
  • Effectively utilize existing documentation to address recurring content inquiries and develop scalable, global solutions.
  • Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: Release Notes, User Guides, Integration Guides, etc. as well as in platform documentation (tooltips, welcome instructions, etc.) and other tools (Wikkies, FAQ, etc.,).
  • Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
  • Organize material and completes all writing assignments in a timely manner with quality and adherence to IT Services standard.
  • Review final documents for editing and content review.
  • Analyze customer needs (through shadowing, interviews, forums, support contacts etc.) and translate them to continued improvements.
Required Knowledge & Skills:

Desired Candidate Profile

  • 7+ years as a technical writer and/or content strategist
  • Experience with delivering documents based on MSTP Guidelines.
  • Bachelors degree in English, technical writing or related field or comparable job experience
  • Experience in a Product Company or SaaS would be a plus.
  • Experience managing content projects, including coordinating with other teams.
  • Experience managing content for translation and localization.
  • Strong bias for action and the ability to prioritize and meet deadlines.

Skills & proficiencies:

  • Excellent written and verbal English language skills.
  • Hands-on experience with at least one or more tools such as MSOffice Suite, Media-Wiki, RoboHelp, JIRA, and Atlassian Confluence.
  • A self-starter with attention to detail.
  • Experience working in an Agile content development environment
No of Openings: 1
Level: Executive
Experience: 7 - 12 years
UG: Any Graduate in Any Specialization
PG: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required
Benefits & Perks:

Not Disclosed

Recruiter Name: Shweta Kulkarni
Contact Company: Sakon

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