Overview

We are looking for a talented ORM Executive

Initiate listening of the brand on social media, digital, web and should be able to come up with immediate creative responses

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Roles & Responsibilities:
  •  Initiate listening of the brand on social media, digital, web.
  • Use of forums and social media to seed positive content for better ORM.
  • Provide timely crisis reports, identify trends & help strategic directions.
  • Analyze listening reports, share relevant insights, updating trackers.
  • Escalate to relevant stakeholders.
  • Manager trackers, send reminders, close loop with stakeholders.
  • Preparing & managing multiple reports, working with excel formula & various other excel sheet components for accurate data
  • Handling records & data on MS Excel
  • Creating and implementing strategies for creating a positive reputation for a brand.
  • Addressing real-time negative responses.
  • Ensuring all complaints are tracked on social media and all consumer forum sites or discussion forums on the internet
  • Report and coordinate with the Customer Service team to get a resolution for all the complaints/queries and ensure that the response received from the customer service team is posted back on the relevant digital channels within TAT
  • Co-coordinating with Internal teams to ensure timely delivery on daily monitoring reports, press release trackers.
  • Preparing Daily, Weekly & Monthly MIS Reports.
  • Preparing presentations, Graphs and analytical reports.
Required Knowledge & Skills:
  • Should be a team player and flexible enough for multitasking.
  • Proficient in using MS Office including Word, Excel, PowerPoint
  • Proficient in English, should be able to come up with immediate creative responses.
  • Should be able to manage a tight grip of the ORM operations.
No of Openings: 1
Level: Executive
Experience: 1-3 yrs
UG: Any Graduate - Any Specialization
PG: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required
Benefits & Perks:

Not Disclosed

Recruiter Name: Hiral Rathod HR at Everymedia Technologies
Contact Company: Everymedia Technologies

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