Overview

We are the world’s #1 online bootcamp providing digital skills training to help individuals acquire the skills they need to thrive in the digital economy. We provide rigorous online training in disciplines such as Cyber Security, Cloud Computing, Project Management, Digital Marketing, and Data Science, among others. In other words, we specialize in areas where technologies and best practices are changing rapidly, and the demand for qualified candidates significantly exceeds supply.

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Roles & Responsibilities:
  • Monitor and review user comments, suggestions, feedback and complaints across all online platforms including social media and review websites
  • Respond & engage with customers in a personalized manner to demonstrate that the brand genuinely wants to help resolve issues and deliver a delightful experience
  • Promptly respond to both negative and positive comments & feedback within the best possible turnaround time
  • Work closely with the Operations team to help resolve customer complaints and queries.
  • Monitor, track, analyze and report on feedback and online reviews
  • Ensure latest learner reviews are updated frequently for the website with the help of marketing & operations team
  • Handle partner relationships with various review platforms & websites
  • Work closely with Social team to enhance positive sentiment for the brand on social media
Required Knowledge & Skills:
  • Relevant experience for 2-4 years in ORM
  • Excellent verbal communication and writing skills in English
  • Excellent interpersonal and communication skills
  • Hands on experience with social media platforms
  • Attention to detail, critical-thinker and problem-solver
No of Openings: 1
Level: Manager
Experience: 2-5 yrs
UG: Any Graduate in Any Specialization
PG: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Benefits & Perks:

Not Disclosed.

Recruiter Name: Shubha Mohapatra Senior Talent Acquisition Specialist at Simlilearn
Contact Company: Simplilearn

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