Online Reputation Management Associate

Overview

We are looking for a talented ORM Executive Initiate listening of the brand on social media, digital, web and should be able to come up with immediate creative responses.

Tagged as: Brand Building, Brand Development, Brand Management, Brand Manager, Brand Marketing, Brand Promotion, Brand Strategy, Branding, Digital Marketing, Online Reputation Management, SMM, Social Media, Social Media Optimization, Social Media Specialist, Social Media Strategist

Roles & Responsibilities:

• Initiate listening of the brand on social media, digital, web.
• Use of forums and social media to seed positive content for better ORM.
• Provide timely crisis reports, identify trends & help strategic directions.
• Analyse listening reports, share relevant insights, updating trackers.
• Escalate to relevant stakeholders.
• Manager trackers, send reminders, close loop with stakeholders.
• Preparing & managing multiple reports, working with excel formula & various other excel sheet components for accurate data
• Handling records & data on MS Excel
• Creating and implementing strategies for creating positive reputation for a brand.
• Addressing real-time negative responses.
• Ensuring all complaints are tracked on social media and all consumer forum sites or discussion forums on internet
• Report and coordinate with Customer Service team to get resolution for all the complaints/queries and ensure that the response received from customer service team is posted back on the relevant digital channels within TAT
• Co-coordinating with Internal teams to ensure timely delivery on daily monitoring reports, press release trackers.
• Preparing Daily, Weekly & Monthly MIS Reports.
• Preparing presentations, Graphs and analytical reports.

Required Knowledge & Skills:

• Should be a team player and flexible enough for multitasking.
• Proficient in using MS Office including Word, Excel, PowerPoint
• Proficient in English, should be able to come up with immediate creative responses.
• Should be able to manage a tight grip of the ORM operations.
• The ideal candidate will have to work in rotational shifts